The Greatest Guide To etech

Wiki Article

Monitors queue spikes, breaks and aux utilization of agents. making certain the queue is nicely-managed by relaying serious-time considerations on AUX time reporting to Supervisors/flooring supervisors on the floor

although we worth formalized schooling, this purpose is more about the beneficial, versatile Perspective you provide to the desk. we can easily instruct you the necessary applications to succeed as extensive as you're All set! 

will take and provides messages or transfers calls to voice mail when suitable personnel are unavailable.

ABOUT ETECH Etech provides up coming era BPO options. A global minority owned organization, Etech has produced and trademarked how to turn your knowledge into strategic insights.

Analyses and evaluates inquiry/trouble studies and can make recommendations to decrease the need for aid desk involvement and end-user exertion

producing system performance report on day by day / weekly / month-to-month foundation to display the performance charts to The interior (operations) & external consumers. 

ought to manage to Prioritize responsibilities and cope with multiple duties at a single time; proficiently talk using appropriate grammar and syntax (English); tackle irate buyers with tolerance, professionalism and courtesy; manage crisis situations promptly and with discretion; Make overhead announcements with click here Experienced tone and language; Exhibit knowledgeable graphic and demeanor all the time; Pass techniques assessments which incorporates standard qualifications screening.

Research and evaluate marketplace developments to find new business options in the BPO, contact Middle, and IT provider sectors.

 Doing the job intently with critical stakeholders to grasp venture scope and needs with regard to characteristics and capabilities. 

responses incoming telephone calls, determines function of callers, and forwards phone calls to suitable personnel or department.

Identifies, evaluates, and prioritizes conclude-consumer troubles and problems making sure that inquiries are properly resolved

A typical day is made up of building and answering inbound and outbound phone calls, preserving account documentation, and setting up a good rapport with our customer foundation.

Etech leverages the strength of artificial additionally human intelligence, which enhances education and coaching. By performing this, we can easily target important behaviors and improve both customer practical experience and shareholder worth. 

buyer interactions and supply actionable insights to spice up staff overall performance, maximize profitability & improve buyer working experience.

Report this wiki page